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� Types of Communication Styles
(Understanding how people communicate can help you respond effectively!)

• Assertive – Clear, direct, respectful. The healthiest communication style.
• Aggressive – Demanding, confrontational, and dominating.
• Passive – Avoids expressing needs or opinions, often people-pleasing.
• Passive-Aggressive – Indirect, sarcastic, or subtly hostile.

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� Workplace Communication Tips
(Understanding how people communicate can help you respond effectively!)

• Be Clear & Concise – Avoid jargon, get to the point.
• Active Listening – Focus on understanding, not just replying.
• Use Nonverbal Cues – Maintain eye contact, open body language.
• Know Your Audience – Adapt tone and delivery to the situation.
• Embrace Constructive Feedback – Give and receive it with an open mind.
• Use the Right Medium – Email, meetings, chat—pick the best tool for the message.

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� Communication Strategies for Success
(Understanding how people communicate can help you respond effectively!)

• Stay Calm – Emotions influence communication, so pause before reacting.
• Use "I" Statements – "I feel..." instead of blaming or accusing.
• Paraphrase & Clarify – Repeat key points to ensure understanding.
• Empathize – Acknowledge emotions and perspectives.
• Set Boundaries – Don’t engage in toxic or unproductive discussions.
• Adapt Your Style – Recognize when to be direct, diplomatic, or supportive.

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� What to Do If Communication Goes Wrong?
(Understanding how people communicate can help you respond effectively!)

• Pause & Breathe – Step away before responding emotionally.
• Reevaluate – Ask yourself: "What went wrong? How can I adjust?"
• Acknowledge & Apologize If Needed – A simple "I misunderstood" can diffuse tension.
• Redirect the Conversation – Shift focus to problem-solving, not blame.
• Know When to Walk Away – Some conversations aren't worth engaging in further.

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